30-Day Return Guarantee
At Nutrition-uk, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund or exchange, provided the item is in its original condition.
How to Initiate a Return
To start a return or exchange, please contact our customer support team at:
Include the following information in your request:
- Order number
- Item(s) you wish to return
- Reason for the return
- Whether you'd prefer a refund or exchange
Return Shipping
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method for your protection.
Refunds & Processing Time
Once we receive and inspect your return, we’ll process your refund or ship out your replacement. Refunds are typically issued within 5–7 business days to the original method of payment.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 3 days of delivery. Please supply photos of the issue.
Missing Orders or Deliveries
If you haven’t received your order by the expected delivery date:
- Check with neighbour’s and any designated safe places.
- Contact us on info@nutrition-uk.com with your order number and tracking number.
If the parcel is still missing, notify us within 3 days of the delivery date so we can launch an investigation. We are unable to assist with delivery issues reported after this time.
